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Frequently Asked Questions

  1. What forms of payment do we take?
  2. How soon will service be turned on?
  3. Do you have fixed rates?
  4. Do you offer budget billing?
  5. Why do I have to pay a $30 service charge when the utility service is already on?
  6. What is the MISC fee on my first bill?
  7. Do you offer paperless billing?
  1. What is the due date and cut-off date for my account?
  2. What happens if I do not pay my utility bill?
  3. Can I have an extension or make a payment arrangement?
  4. Can the disconnect fees, returned check fees, late fees or after hours reconnect fees be waived or removed?
  5. How much will the deposit be?
  6. When will I get my deposit back?
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  1. 70 S Clayton Street, P.O. Box 2200, Lawrenceville, GA 30046, USA   •   Phone: 770-963-2414   •   Fax: 770-963-9239
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