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City Hall / Court

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1. Where do I find a voter registration form?

For information on registering to vote in Gwinnett County, please visit the Gwinnett County website.

2. How can I participate in city council meetings?

City council meetings are open for anyone to attend. For dates and times of meetings check the Event Calendar

3. How do I find out who our elected officials are?

For more information, please visit

Elected Officials.

4. How can I pay my ticket?

For more information on paying your ticket visit the Online Payment Center.

5. Where can I view past court case files?

Please contact the Lawrenceville Municipal Court 770-963-3288 if your violation was through the City of Lawrenceville. If you violation is the County or any other municipality, visit the Gwinnett Courts website.

6. How do I run for City Council?

Complete a Notice of Candidacy and Affidavit during the qualifying period and pay the qualifying fee for the office you are seeking. Forms are available at City Hall. The candidate should also refer to the Georgia Election Code and the City of Lawrenceville Code of Ordinances. For more information, please visit the City Council page.

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Bill Pay

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1. How do I change my billing address?

To change the billing address on your account, you must go to the Utilities office at City Hall. For information, please contact Customer Service at 678.407.6675.

2. How can I get copies of my past bills?

For access to past bills, please email us at customerservice@lawrencevillega.org to request a copy of your bill.  Be sure to include your name and account number on your request.

3. How do I set up drafting automatic payment of my bill?

To set up automatic payments through the City of Lawrenceville, please visit the Utilities office at City Hall, or contact Customer Service 678.407.6675 to have a form mailed to you.

4. How do I set up a new account?

You must come to City Hall to fill out paperwork and schedule a connection date. Please make sure that you have all of the necessary paperwork by visiting our Utility Account Setup page.

5. How do I get paperless monthly statements?

Bills are currently not paperless. However you can pay your bill online.

6. How can I change my service to another address?

To change your service to another address, please email the application, identification, and a copy of the lease or proof of purchase. For information, please contact Customer Service 678.407.6675.

7. Where can I pay my bill?

You have 3 options for bill payment:
- Drop the payment at the City Hall after hours drop box on the drive-through side of the building.
- Make your payment at City Hall Monday through Friday, 8 a.m. to 5 p.m.
- Make your Payment Online. Please allow 24 to 48 hours for transactions to be posted to your account.

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Business / Community

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1. How do I reserve the Courthouse for an event?

For more information on reserving the Gwinnett Historic Courthouse, visit the Gwinnett County Parks and Recreation website.

2. How do I find social or in-home services available to the handicapped?

The Health and Human Services department for Gwinnett County offers many services. Gwinnett Senior Services also offers in-home services, as well as activities for seniors.

3. Where can I take CPR/First Aid classes?

For information on finding the nearest CPR/First Aid class to you, visit the Red Cross website.

4. How do I apply for a business license?

If you are within the Lawrenceville City Limits, you can download the Business License Application. Follow requirements specified in application and the form and payment must be submitted to City Hall in person.

Please contact Planning and Development at 678-407-6583 to determine if you are within the City limits. If you are not within the City Limits, visit the Gwinnett County website for more information on business licenses.

Click for more Business License Information

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Change of Name

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1. How do I change my surname?

For more information on changing your name, visit the Georgia Department of Driver Services website.

2. How do I change the name on a business license?

If you are within the Lawrenceville City Limits, you can download the Business Change Request form. The form has a place for name change. Follow requirements specified in application and the form and payment must be submitted to City Hall in person.

Please contact Planning & Zoning at 678-407-6583 if you are uncertain if you within the City limits. If you are not within the City Limits, visit the Gwinnett County website for more information on business licenses.

View the Business Change Request (PDF).

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City Vendors

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1. How do I register as a construction subcontractor?

The City does not register contractors or sub-contractors. For more information, please contact Planning and Zoning.

2. How do I become a vendor for the City of Lawrenceville?

The City does not have a Vendors Program. To view all open RFPs, please visit the City Vendors page.

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Code Enforcement

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1. Who enforces on-street parking?

The Lawrenceville Police Department enforces parking on the street. For more information the Police can be contacted by calling 770-963-2443.

2. Who should I call about stray animals, animal cruelty, animal bites or dangerous animals?

If it is an emergency, call 911. For non-emergency issues contact Gwinnett County Police Animal Control by calling 770-339-3200, or 770-513-5700 after business hours.

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Community Events

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1. Will the event be cancelled if it rains?

All events are rain or shine! However, if the weather becomes severe, the event may be cancelled or rescheduled for the safety of everyone in attendance.

2. Can I bring my pet to the event?

We love all animals! However, for the safety of everyone at the event, please leave your fur babies at home.

3. What does it cost to attend?

All City of Lawrenceville events are free to attend! However, there may be food trucks or snack vendors selling snacks, frozen treats and other food options.

4. How can I be an event vendor or a sponsor?

We're glad you asked! Contact our Event Coordinator at events@lawrencevillega.org for more information on being a vendor or a sponsor.

5. Am I allowed to bring our own food and drinks?

Absolutely! Feel free to bring your own food and drinks or visit one of the incredible restaurants on the Square to enjoy a meal before the event. Please note that no outside alcohol is allowed at City events. However, beer and wine will be available to purchase at most events.

6. Can I bring my camping grill?

Unfortunately not. No open flames are allowed due to the safety of all event attendees.

7. Do you have a Lost & Found location?

Any items that are found after an event are held at City Hall for one year before they are discarded. Please call 678.407.6653 or email events@lawrencevillega.org if you have lost something during a City event.

8. Can I set up a tent at the Lawn?

No, tents are not allowed at the Lawrenceville Lawn during city events. Feel free to bring chairs and blankets to sit on.

9. Who do I contact to submit my band to perform at a City event?

Please send all musician/band information, along with press kit, to events@lawrencevillega.org.

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Customer Service

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1. What forms of payment do we take?

We take the following payment options:

• Bank draft
• Cash
• Check
• Credit (Visa/MasterCard)
• Debit
• Money order

Payments may be made by phone, website payment portal, or mail or in-person at City Hall. View more information about payment options.

2. How soon will service be turned on?

We offer same day service if all information is received by 12 p.m. If your application is received after 12 p.m., we offer after hours service turn on for an additional $45. Special circumstances could apply.

3. Do you have fixed rates?

All of our rates are fixed with the exception of our Gas service, which is variable.

4. Do you offer budget billing?

No, we do not offer budget billing at this time.

5. Why do I have to pay a $30 service charge when the utility service is already on?

The $30 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.

6. What is the MISC fee on my first bill?

That fee is a one time service charge for establishing a new service account.

7. Do you offer paperless billing?

No, at this time we do not offer paperless billing.

8. What is the due date and cut-off date for my account?

Accounts beginning with a 1 or 2 are in Cycle 1. Accounts beginning with a 3 or 4 are in Cycle 2. Accounts beginning with a 5 or 8 are in Cycle 3. Accounts beginning with a 6 or 7 are in Cycle 4. Please view the billing schedule (PDF).

9. What happens if I do not pay my utility bill?

A notification will be mailed to you notifying you of our intent to disconnect your service.

• Provides date by which you must make payment
• Service will be disconnected after this date if payment is not made

10. Can I have an extension or make a payment arrangement?

No, the City does not grant extensions or make payment arrangements.

11. Can the disconnect fees, returned check fees, late fees or after hours reconnect fees be waived or removed?

The City does not waive any fees for residential customers. Business customers are allowed a waiver of late fees once every twelve months.

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Damage Prevention

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1. Why are there paint and flags in my yard?

Paint and flags on the ground signifies that your neighbor, an excavator, utility owner or other stakeholder has called 811 to request that their underground utilities be located and marked for an upcoming excavation project. For more information, please call 770-277-7440.

2. How much does it cost to call 811 and have my utilities located and marked?

The call is free and the locating and marking is free. In fact, Georgia law requires everyone, including homeowners; to call 811 at least 48 hours before performing any type of digging or excavation. For more information please call 770-277-7440.

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Education

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1. Where can I find a list of area schools and colleges?

Please refer to our School page.

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Electric

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1. Who do I call to report a power outage?

Call 770-963-9834 between the hours of 8am to 5pm.
Call 770-339-2410 for after hours or emergency needs.

2. How do I report a street light outage?

Call 770-277-7531 or email: gail.rolin@lawrencevillega.org.

3. How do I get a security light installed?

Call 770-963-2414 for more information and to schedule installation.

4. My electric service has been turned off after not paying my bill. Can my service be re-connected after-hours?

Call the after-hours phone number: 770-339-2410, but no calls are accepted after 7:30 PM.  Please pay the account in full, either online or over the phone, prior to calling the after-hours line.

5. Can I pay my bill online?

Yes, you can make a payment online here.

6. Can I pay my bill by phone?

Yes, call 844-878-2841 to make a payment. Than, call the after-hours phone number at 770-339-2410 to schedule a reconnection time.
*Please note there is a $45 after-hours charge for all service reconnections after 4pm, Monday through Friday and on weekends.

7. How do I start my electric service with the City of Lawrenceville?

To have utility service provided by the City of Lawrenceville, please complete an account application and call City Hall at 678.407.6675 to schedule a connection date. To make sure that you have all of the necessary documentation, please review the Utility Account Set-up Information.

8. How do I transfer electric service from one house to another?

For information on transferring electric service, please contact Customer Service 678-407-6675 or visit the Utilities office at City Hall.

9. How do I disconnect electric service?

To disconnect electric service, you may call 679.407.6675 or visit the Customer Service office at: Lawrenceville City Hall 70 S Clayton Street Lawrenceville, GA 30046.  

You may also email the disconnect paperwork to the Customer Service here.  Required information:  Last four (4) digits of social security number, service address, exact date to disconnect (Monday - Friday), mailing address and current phone number.

10. How can I have a second electric meter installed?

For more information, please visit the Second Electric Meter page.

11. Does the City of Lawrenceville offer home efficiency programs?

There is not a home efficiency program at this time. For more information, please call 770-963-9834.

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Employment

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1. How do I apply for a job with the City of Lawrenceville?

Visit our Human Resource page.

2. How do I apply for a job with the Lawrenceville Police Department?

Visit our Human Resources page, or contact the Police Department.

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Financial Services Main

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1. What is the due date and cut-off date for my account?

Accounts beginning with a 1 or 2 are in Cycle 1. Accounts beginning with a 3 or 4 are in Cycle 2. Accounts beginning with a 5 or 8 are in Cycle 3. Accounts beginning with a 6 or 7 are in Cycle 4. For more information refer to our Billing Dates (PDF).

2. What happens if I do not pay my utility bill?

A notification will be mailed to you notifying you of our intent to disconnect your service.

• Provides date by which you must make payment
• Service will be disconnected after this date if payment is not made

3. Can I have an extension or make a payment arrangement?

No, the City does not grant extensions or make payment arrangements.

4. How may I make payments?

By mail, online, by phone or in person at City Hall. Please visit our Utility Account page.

5. Can I set up an automatic bank draft online?

No. The paperwork must be returned to City Hall with a voided check. Once all required documentation is submitted, it will take two (2) billing cycles for the automatic bank draft to take effect. View the

Automatic Bank Draft Form (PDF).

6. Can the disconnect fees, returned check fees, late fees or after hours reconnect fees be waived or removed?

The City does not waive any fees for residential customers. Business customers are allowed a waiver of late fees once every twelve months.

7. When can I get my deposit back?

The deposit (less outstanding charges and fees) is returned to the customer after the account is closed. For residential customers, if the customer has not had any late payments for two years, the deposit is returned as a credit on the customer’s account.

8. Can I change my bill’s due date?

No, the bill’s due date is based on the customer’s address.

9. What happens if I have an inactive account with a balance left on it?

Inactive accounts with an unpaid balance may be submitted to a third-party agency for collection and may negatively affect your credit report. For payment information, please contact Collections at 678-407-6570.

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General Information

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1. Where is City Hall located?

City Hall is located at:
70 South Clayton Street
Lawrenceville, GA 30046

2. How do I find local libraries?

For information on library locations and hours, visit

the Gwinnett County Public Library website

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Groundwater & Purchased Water

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1. Are tours available at the water treatment facilities?

For tour information, please contact the Water Department.

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Housing/Relocation

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1. How do I setup all utilities and services for my new apartment/home?

If you are within the Lawrenceville City Limits, you may come to City Hall to fill out paperwork and schedule a connection date. You may also email the application and required paperwork to customer service here.  For more information, visit our Utility Account Setup Page.

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Lawrenceville Municipal Court

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1. How can I pay my fine?

If your case does not require a mandatory court appearance, you can pay online or by phone at 844-229-2183 using a Visa, Master Card, or Discover credit/debit card.
You may pay online up to 7 a.m. on your scheduled court date.

You also have the option of mailing a money order or certified check (No personal checks). Payments by mail must be received prior to your court date. Please make checks and money orders payable to City of Lawrenceville and include your citation number.

2. Can I have my case continued?

Most cases can be continued one time with a signature in person. The following cases can not be continued without seeing the Judge:
- Code Enforcement Cases
- Nuisance Complaint Cases
- Trials

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Maintenance

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1. How do I file a maintenance complaint with the City of Lawrenceville?

Contact the Street Department at 770-277-7452 to have a maintenance concern addressed.

2. How do I report a sinkhole, pot hole, or roads in need of repair?

Contact the Street Department at 770-277-7452 to report a road that needs repair.

3. Do I need a permit to remove trees on my property?

For more information on what documents are needed for tree removal, visit the Gwinnett County Permit website.

4. How do I report littered or dirty roads?

Contact the Street Department at 770-277-7452 to report a road that needs cleaning or clearing.

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Meter Services

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1. My utility services are off for non-pay, can I be re-connected after-hours?

Yes. Please call the After-Hours phone number 770-339-2410 for reconnection outside of normal business hours. No calls will be accepted after 7:30 p.m. If making payment by phone or online, please make the payment prior to calling the After-Hours line.

2. Can I pay my bill online?

Yes. You can make a payment online. Please note there is a $45 after hours charge for reconnections after 4 p.m. Monday through Friday and on weekends. Contact the After-Hours phone number 770-339-2410 to schedule a reconnection time.

3. Can I pay my bill by phone?

Yes. Please call toll free 1-844-878-2841 to access our automated phone payment system. Please note there is a $45 after hours charge for reconnections after 4 p.m. Monday through Friday and on weekends. Contact the After-Hours phone number 770-339-2410 to schedule a reconnection time.

4. Can Meter Services light my pilot light?

No. Meter Services is not allowed to light a pilot light, nor can we instruct you on how to light it. Please contact our Gas Department at 770-963-3332 for assistance with lighting a pilot light.

Gas Department page.

5. What will my Gas Meter look like if it is turn off / locked off?

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Natural Gas Department

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1. What should I do if I think I have a gas leak?

Please call the City of Lawrenceville Gas Department at 770-963-3332.

2. Where do I set up my utilities and pay my bill?

Utilities and payments are taken at:
City Hall
70 S Clayton Street
Lawrenceville, GA 300046

For more information, please call 770-963-3332.

3. Yellow flags have been placed in my yard. What does that mean?

The yellow flags indicate that someone has requested the location of the natural gas line on your property. The request has not necessarily been made by the City of Lawrenceville Gas Department. Anyone in Georgia may request a utility locate by contacting the utility protection center. Once a utility locate has been requested, Georgia law requires all utilities to mark their buried facilities. A flag in your yard does not necessarily mean that we are going to dig. For more information, please call 770-963-3332.

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Permits & Licensing

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1. Can I keep livestock/chickens on my property?

No, if you are within the City limits, you may not keep livestock or chickens on your property. Please contact Planning and Development at 678-407-6583 if you have additional questions.

If you are outside the City limits, visit the Gwinnett County Planning and Development Department at 678-518-6000.

2. How do I know if I need a permit for my home remodel/project?

If your project includes any electrical, plumbing, HVAC or structural work, a permit is required. Please contact Zoning and Planning 678-407-6583 for additional questions.

3. How do I obtain a residential construction permit?

If you are the homeowner, a permit application must be completed and accompanied by a homeowner affidavit. Please be aware that by completing the affidavit, you will be ensuring that all proposed work will be installed in accordance with applicable building codes.

If you are not the homeowner, a permit may only be issued to a state licensed General Contractor who has made application for a permit.

4. What are the zoning laws for constructing additions to a house?

Zoning regulations may be found in Article VII of the City of Lawrenceville Zoning Ordinance. Viewed at Article VII of the Zoning Ordinance

5. How do I apply for a Certificate of Occupancy (C.O.)?

Once all final inspections have been passed, the General Contractor may apply for the C.O.

If you are requesting a C.O. from the Gwinnett County Fire Marshal for a commercial building please contact the Fire Marshal at 678-518-6000.

6. How do I apply for a marriage license?

For more information on applying for a marriage license, Visit the Gwinnett County website.

7. How do I obtain a copy of my marriage certificate?

For more information on obtaining a copy of a marriage certificate, visit the Gwinnett County website.

8. How do I get a permit for an outdoor event at my business?

Contact Planning and Development well ahead of the scheduled event. Temporary Outdoor Activities are regulated by the Code of Ordinances and the Zoning Ordinance. You will need to complete the

9. How do I legally block off sections of public road for an event?

For any event proposed within the City Limits, you should discuss your desires with the Communication and Community Development Department and the Police Department months ahead of the planned event. For contact information, please visit the City Directory.

10. How do I renew my expired business license?

Visit our Renew a Business page.

11. Where can I get a survey of my property?

Contact the Deeds and Records office of Gwinnett County at 770-822-8100 to determine if a property survey has been recorded with the County. If a survey is not on file with the Deeds and Records Office, it may be necessary to have a licensed professional surveyor prepare one for you.

12. What is required to become a state licensed contractor?

Contractors are licensed by the Georgia Secretary of State.

13. Where can I find property maintenance requirements?

Property maintenance requirements can be found in Chapter 10 of the General Code of Ordinances.

14. What size sign can I place on my business?

Sign regulations can be found in Article X of the Zoning Ordinance.

15. How long after my request can I expect my inspection?

While we try to perform inspections the day after the inspection is ordered, we have 2 business days to complete the inspection. For more information, please call 678-407-6583.

16. How do I get a Certificate of Occupancy?

The City only issues Certificates of Occupancy for new construction. If you need a Certificate of Occupancy for any other reason you will need to contact the Gwinnett County Fire Marshal by calling 678-518-4980.

17. Can applications be submitted online?

Completed applications may only be submitted via mail or in person to the Planning and Zoning Department. Applications can be mailed to:

P.O. Box 2200

Lawrenceville, GA 30046

To submit an application in person, go to:

70 S Clayton Street

Lawrenceville, GA 30046

For more information, please call 678-407-6583.

18. How do I submit a rezoning request?

Submit in person a completed Rezoning Application .

19. How do I have a variance heard by the Downtown Architectural Review Board?

Submit in person a completed Architectural Review Application. 

20. How do I apply for a business license?

If you are within the Lawrenceville City Limits, you can download the Business License Application. Follow requirements specified in application and the form and payment must be submitted to City Hall in person. Please contact Planning and Development at 678-407-6583 to determine if you are within the City limits. If you are not within the City Limits, visit the Gwinnett County website for more information on business licenses. Click for more

21. How do I change the name on a business license?

If you are within the Lawrenceville City Limits, you can download the Business Change Request form. The form has a place for name change. Follow requirements specified in application and the form and payment must be submitted to City Hall in person.

Please contact Planning & Zoning at 678-407-6583 if you are uncertain if you within the City limits. If you are not within the City Limits, visit the Gwinnett County website for more information on business licenses.

View the Business Change Request (PDF). 

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Public Safety

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1. I think I saw my stolen property in a local pawn shop. What do I do now?

The Pawn Unit works closely with Detectives to assist in the recovery of stolen property from local Pawn Shops. Contact the Pawn Unit directly so that we can identify and quickly place a hold on the identified item(s) so they will not be sold. You must have previously filed a police report with this jurisdiction (please have this information readily available). If you filed a police report with another jurisdiction, please contact them directly with your information. They will contact us for additional assistance.

2. Can you perform a check of pawn shops in Lawrenceville for my stolen property?

Yes. One of the primary responsibilities of the Pawn Unit is to locate stolen property having been pawned or sold in Lawrenceville. Contact us directly for assistance.

3. I filed a police report recently and haven't heard from a Detective. Who can I speak with?

With few exceptions, all police reports filed with this department are reviewed by a supervisor within the Criminal Investigations Division to determine if a follow-up investigation in warranted. There are many factors into determining if a follow-up investigation will be opened. Keep in mind, property crimes and crimes with no injury may take a few days to process and reach a Detective. Please contact us directly at 770-339-2412 to discuss your case and its status.

4. My vehicle was impounded. How do I get it released?

With few exceptions, the Lawrenceville Police Department impounds most vehicles to Lance Wrecker Service. All the necessary paperwork was provided at the time of impound for authorization of release. You will need to contact Lance Wrecker directly to see what documentation is needed for the release of your vehicle.

Lance Wrecker Service
300 Maltbie Street
Lawrenceville, GA 30046
770-963-5816

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Records

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1. How do I find my property lines or the owner of a property?

For information regarding property lines, you must contact a land surveyor. It may be less expensive to use the one who originally surveyed the subject property. Property ownership and other information about a property can be found on the Gwinnett County GIS Database. Please note the information on this site might be behind the actual land transactions by several months. View the Gwinnett County’s GIS Database.

2. How do I obtain all city permits / inspection records for my home?

If a permit was issued for the work Planning and Zoning should be able to provide permit and CO dates and a copy of the inspection board. If you are the owner of the property with the street address of the project, please contact Planning and Zoning.

3. Where can I obtain historic records / photos of Lawrenceville?

For records of any kind for Lawrenceville, please visit the Gwinnett Historical Society located on the second floor of the Historic Courthouse. For more information, please visit the Gwinnett Historical Society page .

4. How do I add a name to my property deed?

This is a matter that must be handled by an attorney. For more information, please contact Planning and Zoning.

5. How do I obtain blue prints/property line information for my home?

Visit the Clerks Authority website.

6. How do I obtain a copy of my Homeowners Associations (HOA) covenant?

For more information on Homeowners Associations, please visit the Gwinnett County website.

7. How do I obtain a birth certificate for my child?

For more information on obtaining a birth certificate, please visit the Gwinnett County website.

8. Is there an online zoning map?

A zoning map is available under Zoning Ordinance at Attachment 1.1. To view the Attachment, please visit the Zoning Ordinances page

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Sanitation Schedule

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1. Where can I find the weekly garbage pick-up schedule?

Look up your service day by street name (PDF). Please note: Citizens are encouraged to check their zip code and address to confirm whether or not they live within the City limits, as those living in unincorporated areas are serviced by other means.

2. Why are garbage pick-up days only Monday through Thursday?

The City’s new schedule will maximize productivity and minimize cost by consolidating five days of weekly garbage pick-up into four days, providing our employees with a day dedicated to improving the upkeep of our streets, parks and public spaces commonly used by residents.

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Stormwater

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1. What is the Stormwater Fee?

To fund the efforts that keep the Stormwater system fully operational, a Stormwater utility fee is collected from City of Lawrenceville property owners. This fee is used to replace old pipes, reduce pollution, monitor water quality, and maintain the Stormwater infrastructure. Much strategic planning and prioritization goes into decisions to allocate the funds received by the Stormwater utility. The funds exclusively support the continual upkeep of the system to protect and preserve our community.

2. How are the fees calculated?

Fees are assessed according to the impervious surface area or Stormwater “footprint” of each parcel, rather than property value. Each parcel will be billed for each equivalent resident unit (“ERU”). Equivalent residential unit means 3,000 square feet of impervious surface.  Each ERU is billed at a rate of $5.00 per month. Residentially zoned property, excluding multi-family housing, is billed one (1) ERU (ex. $5.00 per month). For non-residentially zoned property, including multi-family housing,  the number of ERUs to be billed is calculated by taking the square footage of the property and multiplying the square footage by Seventy-five percent (75%) and then dividing by 3,000 (ex. 5 acre parcel – 43,560 x 5 = 217,800; 217,800 x 75% = 163,350; 163,350 / 3000 = 54.45 ERUs;  54.45 x $5.00 = $272.25 per month).

3. What is Stormwater and why does it need to be managed?

Stormwater is any water that originates from precipitation, like rain or snowmelt. Stormwater can soak into soil or evaporate, but in urban areas, most Stormwater turns into runoff because of the large amounts of impervious surface, which water is unable to soak into. Federal laws regulating Stormwater runoff require Lawrenceville to reevaluate the way it manages the water that runs off impervious surfaces such as concrete, asphalt, or rooftops. Stormwater runoff creates flooding issues and carries pollutants directly to our streams and rivers, contaminating our local waterways.

4. Why do I have to pay a Stormwater utility fee?

The Lawrenceville Mayor and Council voted to create a Stormwater utility fee. The utility fee raises the revenues needed to fund Lawrenceville's Stormwater Management Program. This program brings us into compliance with federal regulations and safeguards our community through improved drainage and protection of local waterways. The Stormwater utility fee charges properties in Lawrenceville based on that property's contribution to the need for Stormwater management. The utility uses the amount of impervious surface, or surface that water is unable to soak into, on a property as the primary basis for the fee. This user-fee system represents a way to raise revenue for the program by charging those who directly contribute to its need. This method presents our community with an alternative to an across-the-board tax increase.

5. What services are funded by money collected from the Stormwater utility fee?

The Stormwater utility fee pays for the operations and maintenance costs of the Stormwater management program. Some of the services tied to the Stormwater program include:

• Federal regulatory compliance
• Construction inspections to ensure that erosion prevention methods are being utilized
• Flood protection through capital improvement projects
• Water quality monitoring of local waterways
• Illicit discharge detection and elimination
• Shoulder and ditch maintenance within the publicly owned right-of-way
• Storm drain and storm pipe cleaning and repair, not including private driveway pipes
• GIS mapping

6. How is the Stormwater utility fee different from a tax?

The Stormwater utility is a user fee, much like the fee that you pay for your water utility or gas service. Users of these services are charged based on the demand they place on the system. The Stormwater that flows off your property places demand on a vast system of infrastructure which is costly to operate and maintain. Stormwater must be channeled through a system of pipes and other conveyances before it can be safely discharged into local rivers, lakes and streams.

7. Who pays the fee?

All property owners in Lawrenceville pay the Stormwater utility fee. This includes residential homeowners, churches, nonprofit organizations, Georgia Gwinnett College (schools) and commercial property owners. Undeveloped land does not have any impervious surfaces, so it is not charged a Stormwater fee.

8. Why isn't the Stormwater utility fee just included on my monthly water bill?

The Stormwater utility bill is structured to be paid by the property owner, who might not be the same person who receives the water bill. Property owners make decisions about how the Stormwater from their property is managed. Typically, the occupant receives the monthly water bill but it would be inappropriate for a tenant to receive the Stormwater utility fee as well.

9. What happens to my Stormwater utility bill when I am no longer the property owner?

On the date of a closure, the closing attorney generates a Property Transfer form (PT-61) that is filed with the deed for the change of ownership. The closing attorney has 90 days to file this paperwork. The state receives the paperwork and sends it out to the Stormwater utility, the Tax Assessor, and any other parties who subscribe to the forms. Once the Stormwater utility receives notification of the transfer, Billing Staff will close the account under the old owner's name and begin an account in the new owner's name. A prorated final bill (based on the closing date) will be mailed to the previous owner, and a prorated first bill will be mailed to the new owner with the next billing cycle.

10. Do other cities have Stormwater user fees?

There are approximately 1,500 municipalities across the country that have developed utilities to fund their Stormwater management programs. Including Lawrenceville, more than 60 communities in Georgia have user fees that fund Stormwater services. These communities include Gwinnett County, the City of Covington, the City of Decatur, DeKalb County, Athens-Clarke County, the City of Norcross, Barrow County, the City of Roswell, the City of Duluth, and the City of Smyrna.

11. Is gravel considered impervious surface?

Yes. It is difficult for water to soak into a packed gravel surface. Once gravel is compacted, from cars or heavy equipment, for example, surface water runs off of it much like a paved surface. The gravel may slow the flow of water from the area, but will only reduce the amount of runoff minimally, if at all. Many flat roofs are covered with gravel, but they still shed the rainwater that falls on them. In addition, if cars or heavy equipment are traveling on these gravel surfaces; runoff typically carries pollutants like metals or petroleum into our waterways.

12. I think my bill may be calculated too high, what should I do?

Stormwater utility bills are based on the amount of impervious surface present on the property. If you believe the area of impervious surface has been calculated incorrectly, please contact the Stormwater Management Program at 678-407-6675 or email customerservice@lawrencevillega.org.

13. How can I apply for a utility fee credit?

Stormwater credits are given to properties with installed and properly maintained Stormwater systems that meet the requirements of the Lawrenceville Stormwater management ordinance and the Georgia Stormwater Management Manual. Stormwater ponds, wetlands, infiltration trenches, and other management systems reduce the velocity or rate of the runoff or clean up the pollutants found in Stormwater. When properly maintained and installed, these systems can qualify for a reduction in fee for the property they serve.

14. My property has drainage problems. How will the utility help me?

On the Stormwater utility web site there is a form for reporting problems. Complete the form and email it to customerservice@lawrencevillega.org or call 678.407.6675 to report the problem. Be sure to give address and contact information. A work order will be created and someone from the Stormwater utility will contact you to assess the issues and advise you of any options available to you.

15. I saw someone dump something into a storm drain. Who do I call?

Please call the Stormwater at 678-407-6675 or email customerservice@lawrencevillega.org to report illegal dumping or water quality concerns. We will investigate the issue and take the appropriate actions to remediate it.

16. My storm drain is clogged. Who do I call?

Please call the Stormwater at 678-407-6675 or email customerservice@lawrencevillega.org to report an issue with storm drains. We will investigate the issue and take the appropriate actions to remediate it.

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Toilet Rebate Program

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1. Where can I get additional information about the program?

Please see the attached FAQ sheet for more information (PDF).

FAQ sheet for information.

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Transit

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1. How do I find public transit route information / schedules?

For more information about Gwinnett County transit and route schedules, please visit the Gwinnett County Transit website.

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Utilities

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1. How do I begin utilities service?

If you have any utility service provided by the City of Lawrenceville, you may come to City Hall to complete an application and schedule a connection date. You may also email the needed information to Customer Service here.  To make sure that you have all of the necessary documentation, please review the Utilities page.

2. How do I transfer utilities service from one house to another?

To transfer utilities service, you must go to the Utilities office at City Hall. For information, please contact Customer Service 678-407-6675.

3. How do I request a water analysis?

This service is not offered through the City of Lawrenceville at this time. For more information, please contact Gwinnett County.

4. Does the City of Lawrenceville offer home efficiency programs?

There is not a home efficiency program at this time. For more information, please contact Public Works.

5. How do I find out where utility construction is taking place?

For more information, please visit the Publics Works Department.

6. How do I disconnect utilities service?

To disconnect utility service, you may call or come to the Customer Service office at

Lawrenceville City Hall

70 S Clayton Street

Lawrenceville, GA 30046

For information, please contact Customer Service at 678.407.6675.

7. Is there a utilities assistance program or a discount for senior citizens/disabled citizens?

No, there is not. For information, please contact Customer Service 678.407.6675.

8. How can I have a second electric meter installed?

For more information, please visit the Second Electric Meter page.

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Utility Customers - Commercial

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1. Why is my deposit so high?

The Commercial Deposit is computed based on the prior consumption at your location. If you complete the service application in its entirety, the deposit is twice the highest bill. If you elect to exclude applicant information from your service application, the deposit is three times the highest bill.

2. When do I get my deposit back?

Commercial deposits are applied to the final bill when the account is closed out. If a refund is due, a check will be mailed to your forwarding address.

3. Can I use a letter of credit (from a bank) for the deposit?

A letter of credit (from a bank) will be accepted only when the amount of the deposit exceeds $50,000.

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Utility Customers - Residential

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1. How much will the deposit be?

Deposits are based on a review of your credit using Equifax. Deposits can range from $0.00 to $800.00.

2. When will I get my deposit back?

After 24 consecutive months of on-time payments, your deposit will be applied to the account. When your account is closed, any deposit will be applied to the final bill and any credit will be refunded by check.

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Waste Disposal

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1. How do I obtain or replace a lost/stolen garbage can or recycling bin?

Homeowners must replace their cans. The City does not furnish them.  To replace a recycling bin, contact Lathan's Home Sanitation 770-554-0455.

2. What is the City of Lawrenceville's the leaf collection schedule?

The leaf collection schedule begins the 1st of November through the 1st of April.

3. How do I report debris/waste that needs removal?

To report debris/waste in need of removal, please contact the Street Department at 770-277-7452.

4. How do I dispose of toxic/hazardous waste?

Contact the Gwinnett County Hazmat Department for information on disposing of toxic/hazardous waste.

5. Does the city provide dumpsters?

Dumpsters are available for purchase through the city. Please contact Ray Long at 770-277-7452 for more information.

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Water Backflow Prevention

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1. Can backflow test forms be submitted via email?

Yes, please see the Backflow Assembly Test Form (PDF).

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Water Department Main

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1. Who can answer questions about my water bill?

All billing inquiries should be directed to City Hall at 678.407.6675.

2. How do I set up new water service?

To set up a new account, you may email the required paperwork to Customer Service here.  For new construction where there has never been a water connection before, you will need to come to City Hall to fill our paperwork and establish a connection date. For more information, see our Utility Account Setup Page.

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Water Quality

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1. Do you have questions about Lead?

Please see the attachment for more information.

2. Where can I see a copy of the Consumer Confidence Report?

Please see our current reports.

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Water Rates & Fees

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1. Is there a resource that lists all rates and fees for water?

Please see the following

document for all water rates and fees.

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Water Storage

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1. Is the clear well protected from vandalism or other criminal acts?

Yes, the clear well at Mahlon Burson Water Treatment Facility is controlled by a locked fence.