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1. How do I change my billing address?

To change the billing address on your account, you must go to the Utilities office at City Hall. For information, please contact Customer Service at 678.407.6675.

2. How can I get copies of my past bills?

For access to past bills, please email us at [email protected] to request a copy of your bill.  Be sure to include your name and account number on your request.

3. How do I set up drafting automatic payment of my bill?

To set up automatic payments through the City of Lawrenceville, please visit the Utilities office at City Hall, or contact Customer Service 678.407.6675 to have a form mailed to you.

4. How do I set up a new account?

New residential and commercial accounts may be set up online or by visiting City Hall.  Please visit www.lawrencevilleutilities.com to review all needed documents, etc.  The online account form can be found here.

Utility Account Setup page.

5. How do I get paperless monthly statements?

We currently do not offer paperless billing.

pay your bill online.

6. How can I change my service to another address?

To change your service to another address, please email the application, identification, and a copy of the lease or proof of purchase. For information, please contact Customer Service 678.407.6675.

7. Where can I pay my bill?

You have 3 options for bill payment:

- Drop the payment at the City Hall after hours drop box on the drive-through side of the building.

- Make your payment at City Hall Monday through Friday, 8 a.m. to 5 p.m.

- Make your Payment Online. Please allow 24 to 48 hours for transactions to be posted to your account.

Please visit www.lawrencevilleutilities.com for additional information.