FAQs • Lawrenceville, GA • CivicEngage

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Can the disconnect fees, returned check fees, late fees or after hours reconnect fees be waived or removed?: The City does not waive any fees for residential customers. Business customers are allowed a waiver of late fees once every twelve months.

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Customer Service

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1. What forms of payment do we take?

We take the following payment options:

Bank draft
Cash
Check
Credit (Visa/MasterCard)
Debit
Money order

Payments may be made by phone, website payment portal, or mail or in-person at City Hall. View more information about payment options.

2. How soon will service be turned on?: We offer same day service if all information is received by 12 p.m. If your application is received after 12 p.m., we offer after hours service turn on for an additional $45. Special circumstances could apply.

3. Do you have fixed rates?: All of our rates are fixed with the exception of our Gas service, which is variable.

4. Do you offer budget billing?: No, we do not offer budget billing at this time.

5. Why do I have to pay a $30 service charge when the utility service is already on?: The $30 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.

6. What is the MISC fee on my first bill?: That fee is a one time service charge for establishing a new service account.

7. Do you offer paperless billing?: No, at this time we do not offer paperless billing.

8. What is the due date and cut-off date for my account?: Accounts beginning with a 1 or 2 are in Cycle 1. Accounts beginning with a 3 or 4 are in Cycle 2. Accounts beginning with a 5 or 8 are in Cycle 3. Accounts beginning with a 6 or 7 are in Cycle 4. Please view the billing schedule (PDF).

9. What happens if I do not pay my utility bill?

A notification will be mailed to you notifying you of our intent to disconnect your service.

Provides date by which you must make payment
Service will be disconnected after this date if payment is not made

10. Can I have an extension or make a payment arrangement?: No, the City does not grant extensions or make payment arrangements.

11. Can the disconnect fees, returned check fees, late fees or after hours reconnect fees be waived or removed?: The City does not waive any fees for residential customers. Business customers are allowed a waiver of late fees once every twelve months.