When can I get my deposit back?
The deposit (less outstanding charges and fees) is returned to the customer after the account is closed. For residential customers, if the customer has not had any late payments for two years, the deposit is returned as a credit on the customer’s account.

Show All Answers

1. What is the due date and cut-off date for my account?
2. What happens if I do not pay my utility bill?
3. Can I have an extension or make a payment arrangement?
4. How may I make payments?
5. Can I set up an automatic bank draft online?
6. Can the disconnect fees, returned check fees, late fees or after hours reconnect fees be waived or removed?
7. When can I get my deposit back?
8. Can I change my bill’s due date?
9. What happens if I have an inactive account with a balance left on it?