Can the disconnect fees, returned check fees, late fees or after hours reconnect fees be waived or removed?
The City does not waive any fees for residential customers. Business customers are allowed a waiver of late fees once every twelve months.

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1. What is the due date and cut-off date for my account?
2. What happens if I do not pay my utility bill?
3. Can I have an extension or make a payment arrangement?
4. How may I make payments?
5. Can I set up an automatic bank draft online?
6. Can the disconnect fees, returned check fees, late fees or after hours reconnect fees be waived or removed?
7. When can I get my deposit back?
8. Can I change my bill’s due date?
9. What happens if I have an inactive account with a balance left on it?