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1. What is the due date and cut-off date for my account?
2. What happens if I do not pay my utility bill?
3. Can I have an extension or make a payment arrangement?
4. How may I make payments?
5. Can I set up an automatic bank draft online?
6. Can the disconnect fees, returned check fees, late fees or after hours reconnect fees be waived or removed?
7. When can I get my deposit back?
8. Can I change my bill’s due date?
9. What happens if I have an inactive account with a balance left on it?